Refund policy
Last updated: 13 September 2026
At Fairway Standard, we want you to be confident when purchasing from us. We carefully select products that are designed to be practical, useful and suited to golfers who want to get more from every round.
This Refund & Returns Policy explains how returns, exchanges, refunds and defective products are handled when purchasing from Fairway Standard.
By placing an order with Fairway Standard, you acknowledge and agree to the terms of this policy, subject always to any rights that cannot legally be excluded under applicable South African law.
1. EXCHANGE-ONLY POLICY FOR ORDINARY RETURNS
Fairway Standard generally operates an exchange-first policy for ordinary returns and change-of-mind requests.
Where a customer simply changes their mind about a product, selects the wrong product, no longer wants the product, or decides that the product is not suitable for their personal preference, our standard remedy is an exchange, rather than a discretionary cash refund, subject to applicable law.
We do not offer general discretionary refunds simply because a customer has changed their mind.
Any exchange must comply with the applicable requirements set out below.
Nothing in this policy limits or excludes any consumer right that cannot legally be excluded under South African law.
2. STATUTORY COOLING-OFF RIGHTS
For qualifying electronic transactions, South African law may provide consumers with a statutory cooling-off right.
In terms of section 44 of the Electronic Communications and Transactions Act 25 of 2002, a consumer may, where applicable, cancel an electronic transaction for goods without providing a reason within seven days after receipt of the goods.
Where this statutory right applies, the applicable statutory refund and return requirements will take precedence over our ordinary exchange policy.
The direct cost of returning goods under an applicable statutory cooling-off right may be for the customer's account, as permitted by law.
Customers wishing to exercise a statutory cooling-off right should contact us at:
Email: thefairwaystandardsupport@gmail.com
The customer should include their order number and clearly state that they wish to exercise their applicable statutory cooling-off right.
3. CHANGE-OF-MIND EXCHANGES
If you have received your order and would like to exchange an item because you have changed your mind, selected the wrong item, or would prefer another available product, you may contact us to request an exchange.
The item should be:
- Unused
- In its original condition
- Free from damage caused after delivery
- Complete with all accessories and components
- In its original packaging where reasonably applicable
- Suitable for resale
We reserve the right to inspect returned products before approving an exchange.
Products that have been used, damaged, altered, modified, or returned incomplete may not qualify for a discretionary change-of-mind exchange, subject to applicable consumer rights.
4. WRONG PRODUCT RECEIVED
If you receive a product that is different from the product you ordered, please contact us as soon as reasonably possible.
Please provide:
- Your order number
- Your name
- A description of the issue
- Photographs of the product received
- Photographs of the packaging and shipping label where relevant
After reviewing the information, we will provide instructions for resolving the issue.
Where Fairway Standard is responsible for sending an incorrect product, we will work with you to arrange the appropriate replacement or other remedy required by applicable law.
5. DAMAGED PRODUCTS
If your product arrives damaged, please contact us as soon as reasonably possible after delivery.
Photographs may be requested to assist us in determining whether the damage occurred during shipping or before delivery.
Please retain the original packaging until the matter has been resolved, as the courier or supplier may require photographs or other information relating to the shipment.
Where a product is defective, unsafe or does not meet the applicable legal requirements, your statutory rights under South African consumer law will apply.
6. DEFECTIVE PRODUCTS
Fairway Standard takes product quality seriously.
If you believe that a product is defective, faulty, unsafe or does not perform as reasonably expected for its intended purpose, contact us at:
thefairwaystandardsupport@gmail.com
Please include your order number, a description of the problem and photographs or videos where appropriate.
We may require the product to be returned for inspection.
Where applicable under the Consumer Protection Act, defective or poor-quality goods may qualify for repair, replacement or refund in accordance with the remedies available under the Act. The Consumer Protection Act provides important statutory protections relating to defective, unsafe or poor-quality goods.
Nothing in this policy is intended to limit those rights.
7. RETURN CONDITIONS
Before returning any product, customers must first contact Fairway Standard.
Do not send products to an address without receiving return instructions from us.
Returns sent without prior authorisation may experience delays in processing.
Customers are responsible for ensuring that products are packaged appropriately when returning them, unless Fairway Standard has specifically arranged the return or applicable law requires otherwise.
8. EXCHANGE PROCESS
To request an exchange:
- Email thefairwaystandardsupport@gmail.com
- Include your order number.
- Explain the reason for the exchange.
- Provide photographs where requested.
- Wait for return instructions.
- Return the applicable product as instructed.
- Once received, the product may be inspected.
- If approved, the replacement product will be arranged.
If the replacement product has a higher retail value than the original product, you may be required to pay the difference.
If the replacement product has a lower retail value, any applicable refund or credit will be handled in accordance with applicable law and the circumstances of the exchange.
9. PRODUCTS PURCHASED AS PART OF A BUNDLE
Where products are purchased as part of a promotional bundle, the exchange may need to apply to the bundle or to the affected component, depending on the circumstances.
Promotional pricing may affect the value attributed to individual products within a bundle.
We reserve the right to require the complete bundle to be returned where the bundle was sold as a single promotional package, subject to applicable consumer rights.
10. SALE ITEMS
Sale and promotional products are still subject to applicable consumer protection laws.
A discounted product that is defective or otherwise does not comply with applicable legal requirements is not automatically excluded from statutory remedies simply because it was purchased on sale.
For ordinary change-of-mind requests, sale products may be subject to the same exchange requirements stated in this policy.
11. REFUNDS
Fairway Standard does not offer general discretionary refunds for ordinary change-of-mind returns.
However, where a refund is required by applicable South African law, including circumstances where a statutory cooling-off right or statutory remedy applies, the refund will be processed in accordance with the applicable legal requirements.
Where a refund is approved, the refund will generally be made using the original payment method where reasonably possible.
Processing times may depend on the payment provider or financial institution involved.
12. NON-RETURNABLE CIRCUMSTANCES
Subject to statutory consumer rights, an ordinary change-of-mind exchange may be refused where:
- The product has been used extensively.
- The product has been damaged through misuse.
- The product has been modified or altered.
- Accessories or components are missing.
- The product has been intentionally damaged.
- The product is returned in an unsuitable condition for resale.
- The customer did not follow the return instructions provided by Fairway Standard.
13. CONTACT US
For all return, exchange or refund enquiries:
Fairway Standard
Email: thefairwaystandardsupport@gmail.com
Please include your order number in the subject line of your email where possible.