Last updated: 13 September 2026

Welcome to Fairway Standard.

These Terms of Service govern your use of the Fairway Standard website and your purchase of products through our online store.

By accessing our website, browsing our products or placing an order, you agree to comply with these Terms of Service.

If you do not agree with these terms, please do not use our website or place an order.

1. ABOUT FAIRWAY STANDARD

Fairway Standard is an online golf retailer offering golf accessories, equipment and related products to customers.

Our products are selected with the goal of providing practical, useful and accessible golf products for golfers in South Africa.

2. WEBSITE USE

You may use our website for lawful purposes only.

You agree not to:

• Use the website for fraudulent purposes.
• Attempt to gain unauthorised access to our systems.
• Interfere with the operation of the website.
• Copy or reproduce website content without permission.
• Use automated systems to scrape or collect website information without permission.
• Submit false or misleading information.
• Attempt to compromise website security.

We reserve the right to restrict or terminate access to users who violate these terms.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, images and pricing information displayed on our website are accurate.

However, product images may vary slightly from the actual product due to lighting, photography, screen settings, manufacturing variations or supplier updates.

Minor variations that do not materially affect the product's function or description do not necessarily constitute a defect.

4. PRICING

All prices displayed on the website are stated in South African Rand unless otherwise indicated.

Prices may change without prior notice.

However, once an order has been successfully accepted and paid for, we will generally honour the price applicable to that transaction, subject to circumstances such as obvious pricing errors, fraud or technical errors.

5. ORDERS

Placing an order on our website constitutes an offer to purchase the selected products.

An order is subject to payment confirmation and availability.

We reserve the right to cancel an order in circumstances including:

• Product unavailability
• Pricing or listing errors
• Payment failure
• Suspected fraudulent activity
• Technical errors
• Circumstances outside our reasonable control

Where an order is cancelled after payment has been received, any refund legally due will be processed using the applicable payment method.

6. PAYMENT

Payment must be successfully completed before an order can be processed.

We may use third-party payment service providers to process payments.

Fairway Standard does not intentionally retain complete payment card information unless handled by an appropriately authorised payment provider.

Customers are responsible for ensuring that the payment information supplied during checkout is accurate.

7. SHIPPING

Orders are generally delivered within an estimated 8 to 11 business days.

Delivery times are estimates and may be affected by courier delays, public holidays, weather, customs, logistics disruptions and other circumstances outside our reasonable control.

Please refer to our Shipping Policy for further information.

8. RETURNS AND EXCHANGES

Our standard policy is exchange-first for ordinary change-of-mind requests.

However, nothing in these Terms of Service excludes or limits consumer rights provided under South African law.

Where applicable, statutory cooling-off rights and statutory remedies relating to defective or poor-quality goods will apply.

Please refer to our Refund & Returns Policy for the full procedure.

9. INTELLECTUAL PROPERTY

All content appearing on the Fairway Standard website, including logos, branding, product descriptions, graphics, photographs, text, page layouts and other materials, is owned by or licensed to Fairway Standard unless otherwise indicated.

You may not reproduce, modify, distribute, publish, sell or commercially exploit our content without prior written permission.

10. THIRD-PARTY SERVICES

Our website may use third-party services including payment processors, courier providers, hosting providers, analytics services and other technology providers.

These services may have their own terms and privacy policies.

Fairway Standard is not responsible for the independent operation of third-party services outside our reasonable control.

11. PRODUCT USE

Customers are responsible for using products in accordance with any applicable instructions, warnings or manufacturer guidance.

Fairway Standard is not responsible for damage resulting from misuse, abuse, modification, improper installation or use outside the intended purpose of a product, subject to applicable consumer protection laws.

12. LIMITATION OF LIABILITY

To the extent permitted by law, Fairway Standard will not be responsible for indirect, incidental or consequential losses arising from the use of our website or products.

Nothing in these terms excludes liability where such exclusion is prohibited by law.

Nothing in these terms is intended to remove or reduce any consumer protection right that cannot legally be excluded.

13. WEBSITE AVAILABILITY

We aim to keep the website available and operational, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable due to maintenance, technical problems, hosting issues, updates or circumstances outside our control.

14. CHANGES TO THESE TERMS

Fairway Standard may update these Terms of Service from time to time.

The latest version will be published on our website.

Your continued use of the website after an updated version has been published constitutes acceptance of the updated terms to the extent permitted by law.

15. GOVERNING LAW

These Terms of Service are governed by the laws of the Republic of South Africa.

Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of the appropriate South African courts or applicable dispute-resolution bodies.

16. CONTACT

For questions regarding these Terms of Service:

Fairway Standard
Email: thefairwaystandardsupport@gmail.com

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4. CONTACT INFORMATION

FAIRWAY STANDARD

We are here to help with questions relating to your order, products, delivery, exchanges and general enquiries.

CUSTOMER SUPPORT

Email:
thefairwaystandardsupport@gmail.com

ORDER ENQUIRIES

When contacting us about an existing order, please include your:

• Order number
• Full name used when placing the order
• Email address used at checkout
• Description of your enquiry

Providing your order number helps us locate your order and respond more efficiently.

RETURNS & EXCHANGES

For returns, exchanges or product issues, please contact:

thefairwaystandardsupport@gmail.com

Please do not send products back without first contacting us and receiving the appropriate return instructions.

RESPONSE TIMES

We aim to respond to customer enquiries as soon as reasonably possible.

Response times may vary depending on enquiry volume, weekends, public holidays and the complexity of the enquiry.

SHIPPING ENQUIRIES

For delivery questions, please include your order number and any available tracking information.

Our standard estimated delivery timeframe is 8 to 11 business days.

Please remember that delivery times are estimates and may be affected by courier and logistics delays outside our control.

IMPORTANT

Fairway Standard does not currently operate a public walk-in retail store.

Customer support and order-related enquiries are handled electronically through our support email.