Shipping policy

Last updated: 13 September 2026

Fairway Standard is a South African golf brand focused on providing practical golf products to customers across South Africa.

This Shipping Policy explains how orders are processed, dispatched and delivered.

1. DELIVERY TIMEFRAME

Our standard estimated delivery timeframe is:

8 to 11 business days

Delivery estimates are calculated in business days and generally exclude weekends and public holidays.

The delivery timeframe is an estimate and is not a guaranteed delivery date.

Although we work with shipping and logistics providers to deliver orders as efficiently as reasonably possible, circumstances outside of Fairway Standard's control may affect delivery times.

2. ORDER PROCESSING

After an order has been successfully placed and payment has been confirmed, your order will be processed for fulfilment.

Processing, preparation, dispatch and transportation form part of the overall delivery process.

Customers will receive relevant order or shipping information where available.

3. SHIPPING DELAYS

Fairway Standard is not responsible for delays caused by circumstances outside of our reasonable control.

This may include, but is not limited to:

  • Courier delays
  • Logistics disruptions
  • Severe weather
  • Road closures
  • Public holidays
  • Peak shopping periods
  • Customs or import delays
  • Incorrect or incomplete delivery information
  • Failed delivery attempts
  • Unforeseen transportation disruptions
  • Third-party courier operational issues
  • Supplier or fulfilment delays
  • Events outside our reasonable control

The estimated delivery timeframe of 8 to 11 business days should therefore be treated as an estimate rather than a guaranteed delivery date.

4. COURIER DELAYS

Once an order has been handed over to the relevant courier or logistics provider, delivery is dependent on the courier's network and operational processes.

Fairway Standard will provide reasonable assistance where a shipment appears to be delayed or requires investigation.

However, Fairway Standard cannot control the internal operations of third-party courier companies and cannot guarantee that a courier will deliver within a particular timeframe.

5. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing accurate and complete delivery information during checkout.

This includes:

  • Full name
  • Street address
  • Suburb
  • City
  • Province
  • Postal code
  • Contact number

If an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery charges may apply to resend the order.

Customers should carefully check their delivery information before completing an order.

6. FAILED DELIVERY ATTEMPTS

If a courier attempts delivery and is unable to complete the delivery due to circumstances attributable to the customer, such as an incorrect address, unavailable recipient or inability to access the delivery location, additional delivery attempts may be required.

Where additional courier charges are incurred as a direct result of incorrect information supplied by the customer, those charges may be payable by the customer.

7. LOST OR MISSING ORDERS

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We may request your order number and delivery information so that the shipment can be investigated with the relevant logistics provider.

8. DAMAGED ORDERS

If your package arrives visibly damaged, please photograph the package and its contents and contact us as soon as possible.

Photographs may be required to assist with a courier investigation or product claim.

9. DELIVERY AREAS

Fairway Standard currently focuses on deliveries within South Africa.

Certain remote or difficult-to-access areas may experience longer delivery times depending on courier coverage.

10. DELIVERY ESTIMATES

The stated 8 to 11 business day timeframe is provided as a reasonable estimate based on our normal fulfilment and delivery process.

It does not constitute a contractual guarantee that every order will arrive within that exact timeframe.

We appreciate your patience where circumstances outside our control affect delivery.

11. CONTACT

For shipping enquiries:

Email: thefairwaystandardsupport@gmail.com

Please include your order number so that we can assist you as efficiently as possible.